Your Privacy Is Our Responsibility
This policy gives a full account of how your personal information is collected, used, and kept secure on the 33bdi platform.
This Privacy Policy ("Policy") applies to the 33bdi platform and the website https://33bdi.bar. By using our services you agree to the terms of this Policy. We treat the protection of your personal information as our highest priority and use modern security technology including SSL encryption. Please read this Policy carefully; if you have any questions, contact our support team.
What Information We Collect
When you create an account and use services on 33bdi, the following types of information may be collected from you:
Identity Information
- Full name and date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- National ID card or passport details (as part of the KYC process)
Financial Information
- Payment method details — bKash, Nagad, Rocket, or Upay account information (to process transactions)
- Deposit and withdrawal history
- Bet amounts and a summary of gaming activity
Technical Information
- IP address and device type
- Browser and operating system details
- Login date, time, and session information
- Data collected through cookies and similar tracking technologies
Communication Information
- Content of messages sent to support via live chat or email
- Records of complaints or requests
Purpose of Using Information
We use the information we collect only for specific and lawful purposes. 33bdi processes your information for the following reasons:
Your information is used to verify registration, secure logins, confirm identity, and ensure age verification (21+).
To process deposits and withdrawals smoothly and to prevent fraudulent activity.
To provide the support team with the information needed to resolve your complaints or questions quickly and effectively.
To comply with anti-money laundering (AML) requirements, follow responsible gaming guidelines, and maintain platform security.
To analyse user behaviour and improve the gaming experience and platform performance.
To send relevant promotional offers, service updates, or important security notices — but only with your consent.
Sharing Information & Third Parties
33bdi does not sell, rent, or commercially exchange your personal information with any third party. However, in the following limited circumstances, certain information may be shared with specific partners:
- Payment processors: The minimum information required to complete transactions through bKash, Nagad, Rocket, and Upay is passed to those payment providers. Those providers' own privacy policies apply.
- Technology partners: Technology partners who assist with platform security, analytics, and game software operations. They may use data only for specific contracted tasks.
- Legal obligations: We may be required to disclose relevant information in response to court orders, official requests from investigative authorities, or other legal requirements.
- Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new ownership — with the same privacy protections in place.
Outside of the above, your information is not shared with any advertisers or unrelated third parties.
Cookies & Tracking Technologies
33bdi uses cookies and similar technologies to keep the website running properly. Cookies are small text files stored in your browser that help improve your experience.
Types of Cookies and Their Purpose
- Essential cookies: To maintain login sessions and ensure the platform's core functionality. The site cannot be used without these.
- Functionality cookies: To remember your preferred language, game settings, and user preferences.
- Analytics cookies: To understand site usage patterns and collect statistical data for service improvement. This data is anonymised.
- Security cookies: To detect fraudulent activity and keep accounts secure.
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some features of the platform.
Data Protection & Security
33bdi follows industry-standard security practices to keep your personal and financial information safe. The key components of our security measures are listed below:
Our entire website is protected by SSL/TLS technology, which encrypts all data exchanged between your browser and our servers.
Your information is stored in secure, encrypted databases. Access to sensitive data is strictly limited and monitored.
Only authorised staff may access user information, and only when necessary. All access is logged.
Our systems undergo regular security audits and vulnerability testing to ensure the highest level of protection.
No digital system is completely secure. We therefore ask you to use a strong password, always log out when finished, and report any suspicious activity related to your account to us immediately.
Data Retention Period
33bdi retains your information only for as long as necessary. Retention periods are determined based on the following factors:
- Active accounts: All relevant information is retained for as long as your account remains active.
- After account closure: Financial records and identity-related information may be retained for a specified period from the closure date to meet applicable legal and regulatory requirements.
- Transaction records: Transaction data is kept for a defined period with financial reporting, audits, and potential dispute resolution in mind.
- Marketing data: If you withdraw your consent, marketing communications will stop immediately and the related data will be deleted.
After the defined period, data is securely deleted or anonymised.
Your Rights & Controls
33bdi believes you should have full control over your own information. In this regard, you may exercise the following rights:
The right to request information about what data we hold about you and to receive a copy.
The right to request correction of any inaccuracies or incomplete details in your information.
The right to request deletion of your information under certain conditions — where there is no legal obligation to retain it.
The right to object at any time to your information being processed for marketing purposes.
The right to request that processing of your information be restricted in certain circumstances.
The right to request your information in a structured, commonly used format.
To exercise any of the above rights, contact our support team. We will process your request with full cooperation.
Protection of Children & Minors
33bdi's services are for users aged 21 and above only. We do not knowingly collect personal information from any minor. Age verification steps are taken at the time of registration.
If we receive information that a minor is using our platform, we will immediately close that account and delete all associated data.
If you believe a child or minor is using our platform, please notify our support team immediately.
Changes & Updates to the Policy
33bdi may update this Privacy Policy from time to time. For any significant changes, we will take the following steps:
- The updated policy will be clearly published on the website and the "Last updated" date will be changed.
- Registered users will be notified by email in the case of significant changes.
- Continued use of the platform after the changes will be taken as your acceptance of the new policy.
We therefore advise you to check this page regularly to stay informed about the latest policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can reach 33bdi through any of the channels below. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.
Privacy Contact
[email protected]
Live chat is available on our website 24/7 — in Bengali and English.
We will respond to your data-related requests as quickly as possible.
To learn more about responsible gaming and our terms of service, visit our Responsible Gaming and Terms & Conditions pages.